1. By using our service, you automatically agree to the terms below, if you do not, then you have 5 working days to cancel in writing via email.
2. If you have assisted collection please let us know and we will happily collect and return them to their storage position.
3. For bin cleans there are two options, subscription long/short term or one-off cleans.
a, Subscription customers bins will be cleaned on a 4-weekly cycle, 13 cleans over a period of 12months.
b, A short term “hot months” subscription service is available, 6 cleans over 5 and a half months.
4. Due to refuse collection days we will clean your bin the next day after its emptied, dictated by our schedule to coincide with these days. If your bin is emptied on a Friday then we will clean them on the Saturday.
5. In the event that your bins are unable to be emptied due to Veolia missing your road then please contact them to advise them of this, their standard practice is to come first thing next morning to empty said bin, if this happens could you contact us as we will visit your property later in the day if possible. If we find a bin with more than what Veolia leave then we will not clean it and charges will still apply. Any minimal refuse left inside the bin will be removed during the clean and may be put into a black sack ready for cleaning and placed back after the clean has been completed.
a, We are unable to clean any bins with wet paint, large amounts of wet oil or any faeces. Your charge will still apply if we are unable to clean due to these reasons.
6. When your 12-month subscription finishes on the 13th clean, it will be automatically renewed unless you ask for it not to be via email.
a, If you are a "hot months" client we will contract you to ask if you would like to book again for next summer.
7. Our cancellation policy covers 3 parts,
a, If you request to cancel from our 12 month subscription clean service then you will be automatically be reverting to our one-off clean tariff, this may mean that you incur a larger bill as the individual clean tariff is less cost effective then the subscription as they are priced on a one-off basis. Please click here for the prices of one-off cleans. Please make us aware with in 5 days of your clean via email If you do wish to cancel your subscription.
b, If you have moved residency outside of our postcode coverage there will be a smaller fee for cancellation of your 12 month subscription situational dependant, worked out on a case by case basis, usually between £20 to £30, how ever we will require evidence of your change of domicile.
c, If we have to implement any changes to the way we provide our service, for improvements or simply moving your sanitisation date/s to a different week in our schedule and you do not agree to the new changes in service you have 5 working days to inform us about your desire to terminate your subscription based on our changes not meeting your needs and there fore wishing to cancel your subscription, you will need to request to cancel in writing by email to info@wheelieclean-dover.co.uk within 5 days of us notifying you of the changes.
8. All subscription payments will now be processed via Direct Debit covered by the Direct Debit guarantee, or by cash to the operator on the day as a last resort.
a, For one-off cleans and our pressure washing service payments are to be made with in 7 days of the completion of the work. If you take longer than 28 days and are contacted 3 times and still haven’t paid then a £50 admin fee will apply and we will start charging interest of 8% plus the bank of England base rate, worked out and added to the balance on a daily basis.
b, If the outstanding balance is not cleared with in 2 weeks of this action we reserve the right to add another admin fee dependant on a case by case basis and will proceed with county court action, we will also recover court and solicitors’ fees. Adding you to our refusal of service list.
c, 8,a and 8,b applies to any clients that have an outstanding balance due to forgotten payments via bank transfer before we set up Direct Debit. If you are in financial difficulty during COVID-19 please do not hesitate to contact us and we will work with you to come to an arrangement.
9. Please inform us of any contact changes as soon as possible
a, In the event the customer relocates please inform us 7 days prior to your next scheduled clean, if you fail to do so and we clean your bins you will still be charged as we have completed the work.
10. If the bins scheduled to be cleaned are not left directly outside the property and/or clearly marked and are not cleaned/wrong bins cleaned then charges will still apply.
a, Bins cleaned will be left outside the property.
11. We reserve the right to cancel or refuse any subscription at our discretion without any notice or reason.
12. Terms and conditions are subject to change at any point without notice. It is the customers responsibility to read this section for an up to date copy or our T&C's. If you would like to opt in to our mail list to receive updates via email please contact us at info@wheelieclean-dover.co.uk to enable this. Although we will always try to post on Facebook to notify our customers about any changes.
For any enquiries please email info@wheelieclean-dover.co.uk